Product Development

Productive transparency in online communities: Inspiration from trains and IKEA

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The Japanese train system is famously fast, clean, friendly, and efficient. On the drive home from my first day back at Google I was reminded of why as I listened to the 99% Invisible podcast episode “Wait wait … tell me!”. I’ll give you the tl;dr summary of the story and explain some connections I made to product development for online communities that got me so in my head I missed my exit for the 405. Keep Reading...